Technical Support

Behind the HellermannTyton Network Sciences brand lies a wealth of technical knowledge, service and expertise. From our UK headquarters and manufacturing facilities in Northampton we can offer you the following support:

• Technical Sales
  Out on the road we have a team of sales managers covering the whole of the UK. Between them they have many years experience working in the structured cabling environment and are able to provide you with professional technical support on all aspects of connectivity.
  

• Internal Sales
  The team also extends to our well trained and knowledgeable internal sales department who are on hand to answer any queries you may have regarding our product range and services we offer. These include advising you on the best product for your requirements as well as booking you on to our comprehensive installer training courses and CPD seminars.

• Product Managers
  Our Product Managers are available to answer any questions you may have which relate to our portfolio of structured cabling and connectivity systems as well as our iD Infrastructure Management System and Home Network Sciences. As they are purely dedicated to their product range and have experience in the field, you can be confident that they will be able to assist.

• Field Engineers
  Upon request and subject to certain terms, our field engineers are able to attend site to carry out various technical duties relating to installation practices.
  
  
• Design
  At HellermannTyton Data we have invested a lot of time and money into creating the best possible products for the structured cabling and connectivity industry. Reknowned for our innovative and flexible approach, we are able to work with our customers on bespoke designs for tailored solutions. Thanks to the experience and expertise of our design team and fast response time due to our UK manufacturing facility, we can help you develop a product that solves your problem quickly and effectively and usually can provide prototypes within 24 hours.
  
  
• Research and Development
  At the heart of every successful business is a proficient Research and Development department. Brands like our pre-terminated RapidNet solution and Alpha Snap module are just two examples of the products we have created that set the trend for the rest of our industry. With the backing of a highly skilled and experienced R & D department, fitted out with the latest equipment, you can be sure that every product bearing the HellermannTyton Network Sciences name has evolved through excellent design and thorough research to make sure it works.
  
  
• RoHS and WEEE -The Implications for Structured Cabling
  Overview
  In recent years there have been moves worldwide, mainly driven by the European Union in Europe, to reduce the environmental impact of manufactured products throughout their lifecycle (during manufacture, in use and at the end of their life) - so called "green" legislation. Such legislation has been in place for several years in industries such as automotive and is now extending to other areas. The Waste Electrical and Electronic Equipment Regulations (WEEE Regulations) and The Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment Regulations (RoHS) are two pieces of UK "green" legislation which implement corresponding EU directives specifically aimed at electrical and electronic equipment. Similar legislation is being enacted in other parts of the world such as Japan and California.
  
  The WEEE and RoHS regulations are related - WEEE aims to minimise the creation of waste electrical and electronic equipment and addresses who is responsible for collecting, recycling and disposal at the end of a product's useful life whilst RoHS restricts the use of certain hazardous substances in electrical and electronic equipment (eg: lead, mercury, cadmium, etc.). The scope of WEEE is defined as ten specific product categories (eg: large household appliances, electrical and electronic tools, etc.). Products covered by RoHS are drawn from WEEE and are defined as eight of the ten categories plus electric light bulbs and household luminaires.
  
  Implementation of the WEEE regulations in the UK has been postponed several times and is now expected to come into force from 1 January 2007. The RoHS regulations will come into effect from 1 July 2006.
  
  RoHS Directive
  The RoHS regulations are the UK implementation of the European Union Directive on the Restrictions of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment (2002/95/EC). The regulations restrict the use of lead, cadmium, mercury, hexavalent chromium and both polybrominated biphenyl (PBB) and polybrominated diphenyl ether (PBDE) flame retardents in various types of electrical and electronic equipment put on the market after 1 July 2006. The maximum permitted level of hazardous material is 0.01% for cadmium and 0.1% for all others. Electrical and Electronic Equipment (EEE) is defined as "equipment which is dependent on electric current or electromagnetic fields in order to work properly". Specifically, the products covered by the RoHS regulations are defined in eight broad categories and are drawn from those defined in the WEEE directive. The eight categories are:
  
  - large household appliances
  - small household appliances
  - IT and telecommunications equipment
  - consumer equipment
  - lighting equipment (including electric light bulbs and household luminaires)
  - electrical and electronic tools
  - toys, leisure and sports equipment
  - automatic dispensers
  
  Certain applications which may be considered to fall within these categories are specifically exempt from the RoHS regulations.
  
  The Implications for Structured Cabling - HellermannTyton's View Structured cabling and the relevance or otherwise of RoHS and WEEE is not explicitly covered in any of the legislative documentation issued by either the European Union or the UK Government. However, based on the available information and consultation with a variety of industry and governmental organisations, it is HellermannTyton's view that structured cabling products are not included within the scope of the RoHS and WEEE regulations as structured cabling infrastructure is considered to be part of the fixed infrastructure of a building and therefore not Electrical and Electronic Equipment (EEE).
  
  In addition, as described above, certain applications are specifically exempt from the scope of RoHS regulations. One of the exempt categories defined within the legislation is the "Use of Lead in solders for servers, storage and storage array systems, network infrastructure equipment for switching, signalling, transmission as well as network management for telecommunications". Specifically "network infrastructure equipment for telecommunications" is defined to include "all cables and cable assemblies, and all connectors and connector assemblies used to provide interconnections for network infrastructure equipment". Lead, used in lead based solders, is the principle hazardous substance of potential concern within HellermannTyton's structured cabling products and it is HellermannTyton's view that the use of lead in this application is exempt from the RoHS regulations.
  
  HellermannTyton's Approach
  Notwithstanding the applicability or otherwise of RoHS to structured cabling products, it is HellermannTyton's intention to comply with the legislation. As a responsible and environmentally aware manufacturer with ISO14001 certification, HellermannTyton is continually seeking to minimise and manage the impact of our products on the environment whilst ensuring that product quality is not compromised. In line with this approach we have been working to a programme to replace our lead based solder with lead free solder which has included significant development work and testing, including independent accelerated life time testing. The programme is now completed and we are transitioning to lead free solders. We are also committed to ensuring that none of the other hazardous substances covered by the RoHS legislation are present in our products whether or not that product is considered Electrical and Electronic Equipment (EEE) or is otherwise exempt from the RoHS legislation.