02/10/2026

What Our Customers Say

Why Choose HellermannTyton - Customer Testimonials

At HellermannTyton, our long-standing customer relationships reflect our commitment to being a reliable, high-performance global partner. Clients repeatedly highlight our willingness to go the extra mile, exceptional product standards, and swift, accurate service during critical tight-deadline projects. Feedback from our customer satisfaction surveys highlights our team's willingness to go the extra mile - whether through face-to-face updates, expert UK-based technical support, or accredited training.

Customer Testimonial

Testimonial from Sheffield Hallam University -

"We are writing on behalf of Sheffield Hallam University to express our sincere gratitude for the support and assistance provided by Nick Edwards during a particularly challenging long-distance project we are currently delivering in London.

From the outset, Nick’s support has been exceptional. The contractor engaged on this project was not fully trained in Hellermann Tyton systems, and Nick took a proactive approach by delivering training sessions and toolbox talks. He also reviewed the testing equipment and ensured it was correctly configured for the testing phase in collaboration with the data contractor. This level of hands-on support has been invaluable in maintaining standards and keeping the project on track.

Sheffield Hallam University has enjoyed a strong and longstanding relationship with HellermannTyton for over 25 years, dating back to our initial engagement with RW Data. Since then, we have continued to build on this partnership, and we have not looked back. Today, approximately 98% of our estate utilises HellermannTyton products. Throughout this time, and in our ongoing work with both Nick and Hayley, we have consistently experienced a high level of professionalism and support, which we greatly value.

On this particular project, Nick has worked under significant pressure from the building management team, the data contractor, and the principal contractor. Despite a constant flow of emails and demands, he has remained professional, measured, and neutral - taking the necessary time to provide considered and informed opinions, rather than being pressured into prematurely signing off test results. The multiple site visits we have undertaken with Nick on this project demonstrate his commitment to delivering the right outcome and ensuring the installation meets HellermannTyton’s required standards.

During some particularly challenging engagements on site, Nick has been outstanding - knowledgeable, professional, and extremely supportive - which has been exactly what was needed under the circumstances. We would like to extend our sincere thanks once again for the continued partnership and support."

  •  Lee Greaves - Senior Network Engineer
Sheffield Hallam University

Testimonial from Wellcome Sanger Institute -

"While planning for a recent installation in our data centre the choice of connectivity solution was discussed and the obvious choice to us was to use HellermannTyton RapidNet.

We have used their product for many years and have been continually impressed at the quality and longevity of components. The continuation and development of product lines over a long period means that adding to existing installed infrastructure is simple. This has helped us avoid issues of manufacturer driven product obsolescence. Thought has been given to backwards compatibility meaning adding new components to previously installed panels is achievable, enabling a smooth install.

Support has always been first class and the checks made by the HellermannTyton technical staff on the projects complex MTP polarity requirements and compatibility ensured that we avoided the errors that could have caused negative impacts to the timeline.

We are already looking at HellermannTyton’s recent improved products for our next project."

  • Mathew Davies - Principal Data Centre Project Engineer
Wellcome Sanger Institute

Testimonial from ACI -

Why did you choose HellermannTyton as your preferred supplier for this project?

Hellermann Tyton were able to provide an end-to-end Campus solution including Telecoms Blown Fibre products, External Telecoms Fibre splicing products, Internal Fibre splicing enclosures and Copper LAN infrastructure products, that all met the client’s stringent specification and performance requirements.

What did HellermannTyton products offer that alternative products didn't?

The cross over between WAN and LAN infrastructure products to the required specification.

What additional support did you need or receive from HellermannTyton during the project?

On site client meetings to discuss the best products and installation methods to meet the clients needs. On site installation engineering advice.

What challenges did you face during the project that using HellermannTyton helped resolve?

The greatest benefit to the client was the increase in fibre capacity delivered through the existing cable pathways. The greatest benefit to ourselves was the joined-up delivery between manufacturer, distribution and ourselves to deliver what the client wanted, therefore enhancing our relationship and trust with our client.

Would you choose/recommend HellermannTyton again in the future? Why?

Absolutely. We have always regarded the HT portfolio with high regard, and the addition of the Telecoms products to our Existing LAN Infrastructure portfolio, will enable us to confidently propose and deliver Campus WAN/LAN solutions moving forward.

  • Ian Quirk - Regional Manager
ACI

Testimonial from Connexin -

“I chose HellermannTyton because of their high-quality products and excellent customer support. Their designs are second to none, easy to use and allow us to deliver a bespoke passive fibre infrastructure with confidence.

The knowledge within HellermannTyton’s Design, Technical and Sales Teams shows their passion to deliver innovative solutions, enabling Connexin to evolve and challenge the industry.

Working with HellermannTyton and using their diverse range of FTTX products, gives Connexin assurance in our network and being able to maintain our focus on delighting Connexin Customers.”

Connexin

Testimonial from Lothian Broadband -

"Always an easy experience dealing with HellermannTyton. The team are extremely knowledgeable and in the rare event there is an issue are quick to resolve. As always, highly recommend."

Lothian Broadband

Testimonial from NODE4 -

"We've been using HellermannTyton and RapidNet for over 10 years now. RapidNet provides us with a problem free solution; from ordering through to installation. We measure what we need, place the order and when it arrives on site, installation is clean and easy.

We know the product, we have complete trust in the performance and quality. It is an added bonus that HellermannTyton are local to one of our Data Centres in Northampton providing us with a reliable and responsive service."

NODE4

Testimonial from Carter Thermal Industries Group -

"We have been installing and using HT networking products in our manufacturing environment and all UK offices for well over a decade. Rarely do we ever return to a quality fault or issue, and we always know that we have invested in a proven and reliable product set.

I personally 100% trust and always recommend HT products to anyone, they are first choice manufacturer I use or recommend on any cabling projects."

Carter Thermal Industries

Testimonial from Virgin Media -

"I've know HellermannTyton for many years, they are a first rate manufacturer of innovative, good quality, competitively priced fibre based components and solutions."

Virgin Media

Testimonial from Toob -

"HellermannTyton are reliable, transparent, trustworthy and will endeavour to find a solution to suit your needs. They are a pleasure to work with!"

Toob

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